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Returns and Exchange

We want you to be completely happy with the personalised goods that you receive from us. If on the rare occasion you do want to return your purchase, please email us at returns@personalisedgiftsboutique.com or contact us on our free phone number 01636 830 647 so we can discuss this with you.

We offer a ‘Print Guarantee’ so if the product you ordered is not made to our consistently high standards we will re-print the item free of charge.  

Your rights to return the goods to us will not apply in the following circumstances:

  • Any products that we have made, personalised or customised specifically for you.
  • Where, in our opinion, you have not taken reasonable care of goods whilst in your possession and have not been returned with the original packaging.
  • If you have made a spelling mistake on your order and it has been sent to production.
  • You have disposed of the item you have an issue with.

The item(s) must be returned in the condition in which you received it within 30 days of delivery. By the very individual nature of personalised products, they cannot be re-sold, and therefore we cannot accept returns if you have a change of mind.

Please note:

You have a duty to return the item to us and the cost of doing so is your responsibility, except if the item is faulty, in this case we will refund you the cost of postage (please send back to us in the original packaging).

This agreed returns policy does not affect your statutory rights. 

Our returns address is: 

Personalised Gifts Boutique

Lampards,
Gravelly Lane, 
Fiskerton,
Southwell, 
NG25 0UW